Shipping policy
- Shipping Policy – Joraora
Thank you for shopping with Joraora. Below are the details of our shipping process.
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Processing Time
All orders are processed within 1–3 business days (Monday–Friday).
Orders are not shipped on weekends or public holidays.
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Shipping Time
Estimated delivery time depends on your location:
- New Zealand: 7–12 business days
- Australia: 7–12 business days
- United States & Canada: 8–15 business days
- United Kingdom: 7–12 business days
- Rest of the world: 10–20 business days
Please note: Delivery times are estimates and may vary due to customs or courier delays.
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Shipping Cost
We offer FREE SHIPPING on over $48.99 orders.
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Order Tracking
Once your order has been shipped, you will receive a tracking number via email within 2–3 days.
You can track your order anytime using the provided link.
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Delays
Occasionally, shipping may be delayed due to high demand, weather conditions, or customs processing.
We appreciate your patience and understanding.
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Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
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Lost or Stolen Packages
Joraora is not responsible for lost or stolen packages once they are marked as delivered.
If you experience an issue, please contact the shipping carrier directly.
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Contact Us
If you have any questions about your order, please contact us at:
support@joraora.com
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Thank you for choosing Joraora ❤️